If you are seeing errors with your payment method, it is likely that your payment method either has insufficient funds or has expired. Please confirm that your payment method is up-to-date. If you do not see any issues with your payment method, please reach out to LÜM Support at support@lum.fm for further assistance.
We ask that you please provide us with the following information:
- Your user handle and email address
- The payment method error message you are receiving
Please note that LÜM does not accept pre-paid debit cards for Subscription purchases. This includes Club subscriptions and Exchange Pro.